We will improve our services

Sorry guys/gals. I was on a short retreat and no posting for a couple of days. Back late last night, glanced through the papers and saw a small piece of good news. The bus and MRT companies have announced that they will improve their services in the face of an opening up of the industries by Raymond Lim. This is the first positive contribution from Raymond in his tranportation reform. Before anything is even being done, the transport companies are already sitting up. What is most amazing this time is that they did not say anything about more fare hikes in order to improve their services. Am I dreaming? How could they improve their services without any fare hike? Does anyone notice any difference or improvement in their services after the last few fare hikes? I hope more concrete and substantive improvements can be felt by the users.