Tuesday
night’s epic train breakdown involving two main lines is something to ponder.
250,000 commuters stranded, frustrated, angry and got their evening messed up,
late appointments, late dinner, late for everything, some missing them
altogether.
In my first
article on the same subject, I recommended that every commuter should lug a
folding bike in case of a train breakdown. What about Free Shuttle Service?
Isn’t that meant to ease the problem and congestion when a train breakdown
occurs? This Free Shuttle Service sounds so pleasing and the cure all for such
a situation. I have one experience of it and knew how effective it is on paper,
or how ineffective it will be in a real situation. All I can say is that the
effectiveness of this service is as good as not having it. Let me explain.
The
logistics of this Free Shuttle Service just does not work. The meticulous
planning of this service will not improve much as there are so many variables
going against it. For a start, a simple play with the numbers will throw this
emergency service haywire. 250,000
commuters at one go, how many buses will be needed? Would there be enough roads
to allow the buses to pick up the passengers? What if there is an island wide power
failure and all the lines went kaput at the same time?
The other
problem is the people, the MRT staff, the bus drivers and the commuters caught
in a breakdown and wanting to go home. The easy part is the station staff. They
can be trained and briefed on exactly what to do, where to direct the commuters
to the pick up points. This is as easy as ABC if the staff gets their regular
briefings and not once in 6 months or a year.
Next the bus
drivers. This is tricky. The standby drivers are not always the same and the
stations they will be sent to will not always be the same station. They could
be called to Woodlands or Tampines or Redhill. How are they going to
familiarize with the routes to take when every incident is unlikely to be the
same, and the standby driver will also not to be the same? What will happen is
that you will have different driver going to different places to pick commuters
using different routes. The only solution is to go robotics where everything
can be programmed. Without robotic drivers, no standby drivers would be
familiar with the location and the routes.
The
commuters will also be a big problem. Everyone is new and would not know where
to go to take the correct bus to the next destination. They will be unfamiliar
with the pick up points and which bus to take. They would not know which route
would the bus take and where to drop. How to brief 250,000 lost and unorganized
crowd to direct and control them to the right pick up points and to take the
right bus is mission impossible given the limitation of time, space and
equipment. And the space around the
pickup point would not only be too small for the crowd but also for the buses
to wait for them.
A one
station breakdown may still be manageable. But more than that or in a situation
like Tuesday or worst scenario, the Free Bus Shuttle Service is completely
ineffective.
Don’t leave
home without it. Have folding bike will travel. This may be a realistic
solution if only the bike can be put in the pocket or backpack. Free Shuttle
Service anyone?