Myth 170 - Improvement

Improvement in the commercial sense in the provision of goods and services means an increase in value of the service or goods provided. It could come in more quantity, better quality, better service or lower price. Using a chicken rice stall as an example. A stall may be selling a plate at $3 with 5 pieces of chicken. His next competitor may offer 6 pieces at the same price or add in a bowl of soup. Another may improve the quality of rice or chicken. A more aggressive competitor will sell the same thing for $2! Now this is real competition and real improvement in the value of the product or service. In a cartel or monopolistic condition, or in a make belief competitive environment, the best you get in terms of competition is hogwash. If every additional piece of chicken means another dollar, it is not improvement. There is no betterment in value. In fact it is more expensive. What about hotel selling chicken rice for $15 a plate? They provide a totally different experience in quality, quantity and service. Aircon, waitresses serving, better quality crockery, better quantity etc. And the customers are not complaining and going for more. The difference is that they have a very selected customer base. The people who are rich and can afford to pay for quality. They would not mind paying 3 or 10 times the price an average customer will pay. In the provision of exclusive goods and services, this kind of differentiation is acceptable and make business sense. But when the service is to the masses, to the ordinary people in the street, the Ah Pek and Ah Mahs and the poor foreign workers, we need to think twice about providing world class services. These people have no choices, and don't have the money to pay. On the other hand if we really want to provide world class services and price it at world class prices, it is a conscious decision. Then we can do away with the poor buggers who cannot afford the service. Tell them the brutal truth. Can't afford find alternative means. Walk or cycle. Public service and public administration is not serving the elite class.

Myth 169 - World Class

As we relentless pursue being world class in every thing, we forgot that our people's income is not world class. Oops, I apologise for this mistake. Some are. What are the implications? World class means world class price tag. Period. If everything is world class, everything must be paid in world class dollars. Good things don't come cheap. The word 'world class' is becoming very disturbing to many Singaporeans. Many are getting nightmares hearing it. Singaporeans are not rejoicing that everything around them is world class. Shit, my mistake again. Some Singaporeans are frightened but many are looking forward to world class facilities and services. They can afford them. For those who cannot afford world class stuff, please snuff out. The most frightening development coming our way is World Class Transport System and you can expect world class fares.

Perfect solutions to our transport problem

1. Too many cars, increase taxes, ARF, PARF, Road Tax, Petrol Tax etc etc. 2. Too many cars on expressways, increase fees of expressways. 3. Too many cars in other roads, erect more ERPs. 4. If all these ended with too many cars in car parks, increase parking fees. 5. Too many people using bus and MRTs, increase fares. It only took me 1 minute for these remedies. Brilliant!

Born, age, sick and die

These changes the life of Gotama Buddha, the prince. Suharto’s images on TV is a grim reminder to everyone that this is their fate, especially in this paradise. It would not happen to many elsewhere. But here, everything is possible, especially when you have a lot of money to spend in your dying days. It is not cheap to have all the tubes hooked on you and running out of your nostrils and mouth and whatever part of the body they deemed fit to attach them.

If I have a choice, I would not allow it to happen. I rather have my $30k in my Medisave be locked away and then pass on to my children. Not much money though. Unlike Suharto with his millions and billions and everyone waiting to snatch it back for one reason or another. Looking at him in his helpless and pathetic state, who knows what will happen to his children’s wealth.

Matilah would say let the show go on and for everyone to enjoy it. It may be a tragedy waiting to happen.

Why we need FTs

FTs are needed here, definitely. We need the really good ones at the top, in top management especially. My years in the corporate world have exposed me to the presence of many non performers in top management, being there for all the wrong reasons. Their only interest is self preservation, and the classic strategy is not to rock the boat. Just hope and pray that everything is normal, no changes, no trouble, so that they can live through their golden years in peace and collect all the gold and bonuses along the way. I have seen bunches that just go through the routine everyday, or carrying out instructions and implementing them like robots, right or wrong, ethical or unethical, morally devious also no matter. Just do as was being told. They were practically a post box. And better still, doing it quietly, especially the unethical or unprincipled ones, and hoping that no one will come to know about them, like ostriches with their heads in the ground. How could such foul policies or regulations go unnoticed when they affect the staff concerned? Often the staff only knew about them too late when they hit them in the face. They will ask, when did these come about, why no one thinks it is necessary to tell them? The management would simply keep quiet. Don’t say anything is the smartest thing to do. If anything to open their golden mouths, stuffed with gold, it is for some routine and insignificant or irritating stuff. And this is still going on in many organisations. There are management like no management. Management is actually transparent or appears only to threaten the junior staff with their positional power. Yes we need FTs to replace such good for nothing management.