Feedback between the Ruler and the Ruled

I thought this is an outdated concept of the days of kings and emperors and feudal lords. But it seems that it is still relevant in a democracy like ours. Civil Servant Kathryn Ng of SingHealth commented that the Reach and Rap feedback mechanisms did not seem to work and all feedback appeared to have fallen into a dark and bottomless pit. She actually referred to it as a big, dark hole. She said that it would be better if the public knew what happened to their feedback and there would be better trust between 'the ruler and the ruled.' Her usage of these two words were very appropriate. The ruler replied and it included this, 'Leadership can't be held hostage to every idea expressed or every view or every solution offered.' That is quite a normal response from a ruler, I supposed. Or is this the norm in other democracies and this is how the ruler talked down to the ruled? Maybe it is not like that. Very likely is that we know what is best and what else can the ruled offered that can be better than our ideas? And we don't entertain simple and shallow ideas.