Can bus captains think?

We have upgraded our transport system to world class quality, and going to get better with more improvement in services. Have we also been thinking about the upgraded title of bus captain and making them behave and act a bit like a captain? Though there is nothing much to expect from such captains, at least they should be able to think a little and be empowered a little to make simple decisions instead of behaving like unthinking labourers. Or they are trying to provoke the commuters to thrash them? A school girl in uniformed was made to pay adult fare insisted by the bus captain just because she forgot to bring her student pass. Even if there is an error of judgement, assuming the girl put on school uniform to cheat the bus company, how much would the bus company lose? Given the way things are, no right minded youth would want to put on a school uniform if they don't have to. And what flimsy excuse did the bus CAPTAIN gave to make the school girl pay more than she needed to? Maybe it is time to re designated bus drivers and call them something more appropriate, like bus drivers.