Is Reach reaching to the people?

I have no idea how Reach is doing. Never been to that corner of cyberspace, yet. I think there are enough feedback in cyberspace, enough of issues and concerns that can be had for free. No need to keep setting up official sites just to gather feedback and attention at a cost. It will only tap on a very small minority who believe that they have to go through proper channel, to be vetted and to get the green light before the message can go up the next step. Something like writing to the forum pages of TOM. When there is sincerity in wanting to listen to the unhappy, the dissatisfied, the disgruntled, the vocal, for their grouses, just go to where they are. These people could be so pissed off that anything official will be taboo to them. They would not touch the official sites like Reach with a ten foot pole. So what Reach will be getting will be from a select group but at the same time isolating and not getting anything from those who are really pissed. When they say, you want to feedback you come to Reach or go to such and such a place and take a cue, only then we will listen to you and attend to you, what are they really saying?