It is good that WP has joined in to have a say in the SMRT
drivers strike. It also called for fair treatment of workers and decent and
living conditions. Apparently no one knew that the PRC workers were having
problems in compensation and living in less than decent quarters. The fact that
there were admissions to such allegations is proof that things have to be
improved. This blind syndrome of seeing but not seeing is becoming a disease affecting
Sinkies. It is the consequence of marginable and incremental changes that led
to the acceptance of gross indecency without being noticed as the reference
point is the last case. It is like earning a million bucks and getting a 5%
increment of 50k is nothing without knowing that the starting point was a $50k
base salary.
By now it is clear that the main issues to the labour
dispute were pay and living conditions. The latter is easier to resolve as
workers, especially captains, need to live in conditions befitting of a
captain, not a labour camp or abode fit for foreign workers. Good that the SMRT
management is looking into the matter now.
As for the compensation, it is not as simple as it looks
like. Compensation has to take into account a whole lot of factors,
qualification, experience, seniority, performance, allowances, benefits etc
etc. And in this case there is another factor of nationality. It is frequently
heard that Sinkies are paid much more than foreigners. This could be true and
could be a myth. Sinkies too expect to be better rewarded as citizens of the
country while foreigners, in this case, even deferred to the privileges of citizens.
Only those foolish foreigners working here would think that they should be
treated and paid equally as citizens, or even better, as they are here to help
the citizens and to provide jobs for the citizens. Where did they get this
crazy idea from?
From the numbers available in the papers, it seems that the
PRC drivers were paid just as much as the Malaysian drivers but in different combinations.
If this is so, then it is a failure on the management to explain the whole
compensation package to the PRC drivers. Think communication. They could even
offer them the choice of a Malaysian driver’s pay package without the
allowances for accommodation and transportation. Are there other benefits that
were provided and not computed or explained that were fair or unfair?
There is one very important factor that no one wants to look
at and think that if not spoken, it is not there. This reminds me of the
Ostrich School of Thought. Many of these workers secured the jobs after paying
a hand or a leg to the employment agencies and needed an equitable income to repay
the money often paid using borrowings. How would this play up in their minds as
to how much they are getting on the job and the debt incurred? This cannot be
dismissed off as a non issue. It is a very serious issue that would affect the
job performance and mental stress of the drivers. Any driver that thinks he is
getting a raw deal will not be giving his best and would end up as a potential
problem to the company and even a danger to his passengers and anyone on the
road. Management may ignore this, but it is part of the driver’s computation
for a decent return for his labour.
There are also obvious differences in terms of employments
between permanent employees and contract workers and cannot be simply used to
exaggerate the difference as discrimination. The bottom line is that the total
package must be equitable and fair to all parties but not necessarily the same.
There are elements of just compensation for the job and fringe benefits due to
other considerations, like seniority and performance and even cost of living.
In the case of cost of living, paying Sinkies a few dollars
more is not positive discrimination as the cost of living is much higher than
foreigners. Paying the Sinkies the same as foreigners is really underpaying
Sinkies and that is perhaps the main reason why Sinkies are shunning from lower
paying jobs. It needs a lot of money to live and survive in this first world
city. There are family and social commitments and high cost of everything to
pay for.
So, is the compensation package for the PRC drivers really
lesser than those of Malaysian drivers and are there genuine and valid
justifications for the difference that can be explained to the PRC drivers? If
the package is fair, it is then only a matter of being transparent and making
the PRC drivers see the fairness of the scheme. Short changing or exploitation
of workers, local or foreign, can only work for a while. The truth would soon
bear its weight on the culprits of bad HR practices. But don’t always blame the
HR practitioners. Often it is top management decision and they were just
carrying out the policies from the top. HR professionals should have the
gumption to take on management for a fair deal before negotiating with the
worker. In reality many would not be able to risk walking out on a job when
there is a big mortgage to pay and a family to feed. Management decision is
final.
Dumb and daft workers, ignorant and illiterate workers that
would blindly accept unfair practices are a thing of the past. But can the
management see it, with their super talented team? The reigning philosophy of
the day is that workers must be cheaper, better and faster while top management
must be paid millions and millions more. Desmond Kuek has been quoted to say
this, ‘There are clearly managerial, structural, cultural and systemic issues
that need addressing.’ From my experience, management tends to take HR issues
for granted and often think they could get away until it is too late. And HR
will become the sacrificial lamb.