Selling the Singapore Brand

Walking into UOB's spacious banking hall in Battery Road as a customer is a new experience. No queue, everything a breeze. The atmosphere is like a big lounge for customers to spend a pleasant and easy time chatting with the bank officers. It is so friendly, no hassle. Banking is indeed a breeze. And I believe Wee Ee Cheong need not have to sweat to provide such a great experience for his customers. Any middle manager who cares and bothers, and put on his little thinking cap, could easily transform the procedures and processes into one that is sensitive to customer needs. Oh, I am not a customer of UOB, so I am not partial. If the CEO has to be bothered with such nitty gritties, then what the hell are the middle managers doing? No wonder UOB is number one. Customer friendly and making banking a great experience. UOB should franchise their procedures and market it to the world as the Singaporean Style of management, as a sought after product. With such quality services and processes, why the need to look further for foreign talent? The way UOB runs its banking hall operation is worthy as a case study for other banks. Good job UOB.

Chua Mui Hoong to the rescue

The spin that property prices are well managed and that there is no property bubble is given another positive take today. The high prices are good and probably planned to be that way. Chua Mui Hoong has said all that needs to be said, the govt has don't all the right things for the home owners. I remember a few days back that the CEO of DBS, Piyush Gupta, had said that there was already a bubble. So everyone can call it whatever they like, got bubble, no bubble, half bubble or quarter bubble, suit yourself. The fact is that the new buyers are going to be hanged if they don't have the money to buy a decent unit. But of course there are the affordable ones to suit their limited budget. No money don't complain, and don't expect too much. I could also presume that the state of the property market was all carefully calibrated to what it is today, prices, supply and demand. If this is the case, then I would say it is all under controlled and expected. Well done.

The great invitation by SDP

I read in the net that SDP had invited Teo Ho Pin to sign a joint letter in protest over the 30% hike in rent for wet market in Bukit Panjang. Teo Ho Pin flatly declined and said it was his constituency and he would know what to do to help his constituents. I will say nice try SDP. The invitation is as good as a still birth the moment it is conceived. How could Teo Ho Pin agree even it is a good thing or right thing to do? Anyway, the contituents in Bukit Panjang need not worry as Teo would surely come out with something to help them with the rental hike. Maybe some kind of subisidies are on the card. If not the residents going to market will just have to pay for the additional cost, all because of nothing but Sheng Siong taking over the wet market. And now it is market forces at work, for the good of the people. We need to erect an altar for market forces and pray to it everyday. The god of market forces need to be respected and prayed to for the well being of the people. Bow three times at the altar and three times a day, morning, noon and evening.

Learning from the great enlightening American experience

Goldman Sachs is being sued by the SEC for fraud, looting the innocent investors by manufacturing fraudulent scripts of papers and selling them as products. So it is now going to face the music. Wait a minute, who is Goldman Sachs? Oh it is an organisation, not an individual. So no one will be found guilty of any misdeeds. The organisation, an inanimate thing, will be found guilty and be made to pay for the losses or fine. This reminds me of the Lehman toxic notes fiasco. As usual, the inanimate thing will be found guilty. No one else is guilty. No one has done anything wrong, no decision made by anyone, it just happened. Oh, a few small guys or gals were made guilty, I think, in Hongkong. My goodness, the billions of dollars or trillions of dollars lost because of a systemic fraud created by a bunch of crooks and helped by an army of greedy accomplices across the world, and no one is at fault. This is something that we must learn from the Americans. Save and protect the individuals. Just put the blame on the organisation. And more frauds and lootings can be repeated in different forms and disguises. Kevin Scully, executive Chairman of NRA Capital said Obama's bank reform will put many banks under heavy scrutiny and regulation by the SEC and that the culprits of the fallout must be identified. But Kevin forgot that it was the SEC that needs to be placed under heavy scrutiny for allowing the looting to go on in the first place. They have been sleeping, yes sleeping with the crooks and looters all this while. And they pretend and act as if they have done no wrong and now waking up, standing up, to do the policing. What a bunch of crooks and their crooked deals.

Bullying the young upstart

We are still waiting for the green light to watch the World Cup. Why is Fifa making it so difficult and expensive for us to watch the World Cup? Should there be an equitable formula like on a per head basis? Or are they saying since we have so much money to throw around, they want a bigger share of our money? Did we bring this to ourselves? To Fifa we are just too small a market that they can afford to lose. They probably says take it or leave it. The coverage of the World Cup will still be available live to Singaporeans through other channels, at different cost of course. Now it has become a poker game and see who blinks and who is the big winner. The people who suffer are the innocent consumers. Actually we shall just go and tell Fifa, 'How much?' and dump the cash on their table to show that we have the money. And when they name another ridiculous price, just take the money from their faces. There is no need to waste so much money under a situation not much different from being robbed at knife point. But we must also learn our lesson. Don't go around throwing our money at everyone.