5/02/2008

Different style

Below article was posted by a blogger in Tan Kin Lian's blog. It presented a different style on the issue of responsibility and accountability. I am not making any value judgement here as it is not a matter of right or wrong. It is just a style, and people do it differently. (Former President of India APJ Abdul Kalam at Wharton India Economic forum , Philadelphia , March 22,2008) Question: Could you give an example, from your own experience, leaders should manage failure? Kalam: Let me tell you about my experience. In 1973 I became the project director of India 's satellite launch vehicle program, commonly called the SLV-3. Our goal was to put India 's 'Rohini' satellite into orbit by 1980. I was given funds and human resources -- but was told clearly that by 1980 we had to launch the satellite into space.... By 1979 ...I went to the control center for the launch. At four minutes before the satellite launch, the computer began to go through the checklist of items that needed to be checked. One minute later, the computer program put the launch on hold; the display showed that some control components were not in order. My experts -- I had four or five of them with me -- told me not to worry; they had done their calculations and there was enough reserve fuel. So I bypassed the computer, switched to manual mode, and launched the rocket. In the first stage, everything worked fine. In the second stage, a problem developed. Instead of the satellite going into orbit, the whole rocket system plunged into the Bay of Bengal . It was a big failure. That day, the chairman of the Indian Space Research Organization, Prof. Satish Dhawan, had called a press conference....Prof. Dhawan, the leader of the organization, conducted the press conference himself. He took responsibility for the failure -- he said that the team had worked very hard, but that it needed more technological support. He assured the media that in another year, the team would definitely succeed. Now, I was the project director, and it was my failure, but instead, he took responsibility for the failure as chairman of the organization. ...in July 1980, ... and this time we succeeded. The whole nation was jubilant. Again, there was a press conference. Prof. Dhawan called me aside and told me, 'You conduct the press conference today.' I learned a very important lesson that day. When failure occurred, the leader of the organization owned that failure. When success came, he gave it to his team....

2 comments:

Anonymous said...

The ISRO chairman took responsibility but did not resign. WKS also took responsibility, and apologised but also did not resign. What difference ?

redbean said...

it may not mean very much. i agree. but the symbolism to say 'i am responsible' and to take the heat off the subordinates who are already feeling bad, is a nice gesture and a politically wise thing to do.

imagine how the picture would have changed if kan seng were to accept full responsibility and offer to resign. even if the followup wayang ends up with him still being the dpm and being a minister in another ministry, people will not be so bitter over the issue.

at least his staff in home affairs will be spared and will show him greater respect as the boss who took the rap for them.