This is the main topic for discussion in today’s ST with several big names being mentioned. Kishore Mahbubani was quoted to be concerned that ‘online discourse might be eroding trust in public institutions’. There are real and imaginary perceptions of things, of trust or distrust in public institutions. The very fact that this issue of trust is being discussed at that level is a manifestation that trust is eroding and has become a serious issue in governance. It is just like the COE system and HDB policies when there have been repeated outcries that they are inequitable and the system and policies could be made fairer and more equitable short of telling the two institutions off directly that they are not trustworthy.
No institution can lose the trust of the people if they are
upright, correct and fair in their dealings with the people and on issues
affecting people and policies. A little bit of criticism and cynicism by the
social media, no need to worry about the main media, will not harm them or the
trust of the people. Only the institution can create distrust by the people by
their own policies and wrongdoings.
The situation today is that the people are much better
educated, informed and conversant with what they see and hear and are current
with the happenings and policies. And the availability of social media on top
of the main media, I like this expression, means that the people have a more
balanced view of things. Unlike the past when the people are only fed by the official
media that was sitting on everyone, feeding them what they wanted the people to
see or hear, social media has given awareness a new dimension, and positive in
many senses. Can’t imagine how long the people will remain ignorant and
blinkered without access to social media. Social media is a tool of
enlightenment, and much to the dismay of those who want to control information
and the thinking of a people that could be made daft by biased, limited or misinformation.
We used to take pride in our public institutions, and had
very little bad things to say about them. There was almost complete trust in
them. And rightly so as anyone who crossed the line of legitimacy will be
harshly dealt with by the system. Just read this comment by Professor Neo Boon
Siong of Nanyang Business School, ‘We are all in a flux, and this gives people
the feeling of uneasiness and uncertainty, that this competent Govt we are used
to…is not so ready to come up with solutions immediately, or cannot deliver
results as fast as we want.’ He was talking about a competent Govt we are used
to. Is this a reasonable perception of the Govt today and the past?
There is a major contributor to the distrust in public
institutions due to a philosophical change in political thinking and corporate governance.
In the past, the govt demanded and coerced public officials to be clean, honest
and incorrupt. And many instruments of the system were there to maintain a
clean and honest govt. The whole paradigm shifted when the govt came out with
the complacent assumption that people are corrupt by nature and to keep them
from being corrupt, just pay them well, or 'corrupt' them legitimately and hoping
that they will not be 'corrupt' illegitimately. (I want to qualify here that this term 'corrupt legitimately' is just a common expression used figuratively in informal discussion and is not corruption per se). This policy shift says that it is
alright to have 'corrupt' people in the system as long as their pockets are well
lined with big fat salary and they will behave themselves. Thus, instead of
ridding the system of corrupt individuals, it is acceptable to live with the
devils as long as they keep their masks on, and try to be clean or looked
clean. In a way the system works as there have been no big cases of corruption or very few and in between.
The other big factor that led to the erosion of public
institutions is the cavalier attitude that politicising public institutions to
serve the interest of political parties is normal, nothing wrong, and
legitimate. Institutionalising them is the way to go. When public institutions
are politicised, when appointment holders are politicised, appointed for
political reasons and to serve political interest, how much trust will be
eroded in the process? Take the Town Council, a political creation, would the
management of Town Councils handle a party supporter differently from an
opposition supporter? And if it does, how is trust going to be affected?
When public institutions are designed with imbedded flawed
assumptions and worst, being politicised, the institutions and office holders
will no longer function impartially and objectively for the common good,
regardless of affiliation. How would this affect trust in the institutions?