I think this trend has been going on for too long but is finally surfacing in the private sector as well. The private sector probably takes the cue, like monkey sees monkey do. So what is this new normal?
The ST has a big article on the outages faced by the telcos. And the blame is simply pointed to the unexpected demand in usage. This is the first new normal. Everything is unexpected, or probably there is no need to do any projection of demand and supply. If it is unexpected it is ok and no one is to be blamed for it.
I can see the logic in a once in 50 years flood in Orchard Road. But planning for commercial activities like providing and selling services without a care for unexpected demand is pretty new in first world management planning theory. Don’t remind me about the over supply of housing and the sudden under supply overnight. These could be due to unexpected drop in demand and subsequently unexpected high demand caused by unexpected influx of foreigners.
What is the next new normal? It’s easy. Cut down on the services or raise the charges. So it is not an issue of increasing the supply to meet the demand but charge more. Me thinks of ERPs and public housing solutions. Don’t worry about supply, it is good opportunity to charge more and make more profits. Every problem or complaint is a money making opportunity.
Next, it is ok to have such unexpected demands and high usage. Just live with it. It is normal. As long as the provider of services tells the customers when is the breakdown, when the services will resume and they are doing their best, it should be fine. ATMs will break down every now and then because of high usages. Just accept it.
I think the next great statement will be, ‘Outages or breakdowns of services are signs of progress.’ How’s that for another new normal? What if PUB or other essential services get their normal breakdowns every now and then?
Selamat akan datang is the typical new normal of this first world city. The people are lucky we have so many breakdowns and outages. It shows how vibrant this city has become. Singaporeans should be happy and live with the new normals, of having breakdowns and outages as part and parcel of first world city living. They should not be imposing fines on MRTs and the banks. These institutions are running at full capacities and what is a little breakdowns now and then?
Just compare with Bhutan, they don’t have these kind of breakdowns and outages to complain about. We are so lucky and so happy.