My friend related this incident to me. His rich Malaysian client came to Singapore to open a joint account with his daughter. The client has already an account in this stupid bank. You know what? They made him wait for two hours before attending to him. He got so frustrated that he even closed his existing account and went to another local bank to open his account. And the service was simply swift and efficient. The stupid bank simply lost a big customer and not only that, its bad service will be spread by this client to his friends. And better still, this stupid bank is in the process of doing something unproductive, like checking on old records of clients and if the photocopies of ICs in their record are not to their liking they are asking their clients to make another copy for their records. They think the clerks in the banks have nothing useful to kill time but their high net worth clients will have time to take the trouble to make photocopies of ICs to send to the stupid bank. Instead of doing business or making things easy for its clients, it chose to irritate clients with its stupidity and arrogance. Ridiculous but the stupid bank will claim that it is efficiency and the right thing to do.