NTUC Dental Care
Lee Wei Ling wrote an article in the Sunday Times today complimenting Singapore doctors for not doing unnecessary medical tests and cutting down medical cost. I had an experience last week at NTUC Dental Care when I was coerced in a way to have two Xrays taken or else no treatment. I went just to repair a tooth filling that was chipped off. A simple removal of the existing worn filling and refilling it with new amalgam should do the job. The dental surgeon insisted that two Xrays must be taken as evidence of the state of the tooth and should the hole be too big and necessitate a root canal treatment, then she would be protected in case I complain that it was her fault. I want to say 'f'. This really pissed me off. I was at the verge of sitting up and walk out of the clinic. But I held back as it was a small matter and did not want to waste more time since I had already made the appointment and sitting on the dental chair. The reasoning for the extra two Xrays was unacceptable as it was done for her own protection against complaints by unhappy customers. Here she assumed that I would be an unreasonable customer, that the hole in my tooth could be bigger and required canal treatment, and I would complain against her. So I kenna paid for two Xrays for her protection just in case. At the end, after the treatment, there was no big hole that required canal treatment except a big hole in my pocket that was unnecessary but for her own good. And now, I am complaining for a different reason. I actually did not want to raise this minor issue until Wei Ling's article reminded me of how medical cost can go up for all the wrong reasons. And if my experience is the norm, then many NTUC members or NTUC Dental Care customers must have been made to pay for unnecessary tests. NTUC being an organisation to protect the welfare of workers should rethink this stupid practice and save the workers some money. No, I am not going to complain to Swee Say about this. Too tedious and time consuming. But any NTUC leaders or members reading this may want to take note and bring this up to him. It will save the workers some money and avoid being abused by such arrogant attitude of some practitioners.