A 6 hour experience at NUH
This is one of our world class hospitals. This was the first time I had the opportunity to observe it at close quarters, for a solid 6 hours. I was at the A&E dept to admit someone. I must say the facilities were first class. And the front line staff were also first class, very helpful and pleasant to deal with. We are in Yellow state of H1N1 and they were all geared up for it, with new areas being provided for visitors as a result of this flu threat. There were ample seats at the waiting area, free distilled water, and fans to cool the temperature. The latter didn't work much in the current hot spell. Warm air blowing. Two areas which I found wanting is the PA system. The sound was not clear, maybe it was outside and the acoustic wasn't good. What is not too good is the instructions given. Everytime they called out for the visitors to be at the counter or somewhere else, they presumed that the visitors know where that place was. In many cases the visitors, probably first time there, did not have a clue where they should be going to. I was there for 6 hours and tried very hard to figure out the instructions. I felt victim to it too when my turn was called. I went from one point to the next in a blurry way. Go to that counter, over there. Without the H1N1 precautionary measures this may not have happened as everything, every counter, is inside the department. For the moment, the visitors have to stay outside the building and make do with the temporary measures. Oh, in case of patients who have been there for several hours, more feedback to their family members will be welcomed, at least to let them know how many more hours they would have to wait and in the mean time they could go for a snack or do something else. I waited patiently for 6 hours. Only the first hour was I given a short brief.