I have just called my phone service provider to cancel a service that I have not subscribed for, something like GPRS, which I was charged $5.57. I am not sure if I could have been paying for it in my previous bills. It seems that the service came together with an Android mobile phone. Many uncles and aunties or children have bought phones with many high tech stuff embedded that they did not know and may not even use or did not know that they will be charged for it.
I have cancelled several of such services from the service providers before when I encountered them. For many users of mobile phones, what they need is a phone and nothing else. Some may need the sms while others may need more. The service providers must have the decency to offer the additional facilities to the users on a demand basis and not simply lump them as a package and expecting the ignorant users to pay for them.
I am wondering how many uncles and aunties are paying for such service that they did not want or need, or are paying for their children’s bills without knowing why or what the hell they are paying for. If only they know how to read their bills and demand that nonsense should be taken out.
CASE must step in to protect innocent and ignorant customers from such abuses by service providers. It is a lot of unethical profits charged to the ignorant masses if everyone has to pay a few dollars monthly for things that they don’t need. Some paying without even knowing. The literate will be spared but the poor illiterate will be made victims as they would not be able to protect themselves. This is as good as bullying the poor masses.
The other unethical corporate practice is making cold calls to unwary customers and the latter ended up paying for the phone time used and phone bills. Phone calls are not free and such practices must be stopped. It is not that innocent, and not free. If companies are going to continue with such nuisance calls, they must be made to pay for the phone bills of customers that they called, the recipients must not bear the cost of nuisance calls and wasting their time as well.
Unethical practices by corporate entities must be stopped.