GE did it for its own good?
This is another angle that some people viewed the generosity of the Great Eastern offer. And some of its competitors also quickly jumped in to join the chorus. Indeed GE will gain some PR mileage in this initiative, and sure its customers and the general public will see GE in a different light, definitely more favourable than the mechanical FIs. After the dust has settled, after all the evasions, dodgings and excuses, people are still going to see GE as a more reliable, trustworthy, dependable and customer friendly organisation instead of an aloof, legalistic, calculative and you die your problem organisation. Then one may also want to ask, why didn't the rest of the FIs also think like GE, pay out and make their customers happy, do a one time PR exercise, absorb the losses, which is really peanuts, and save some of the uncles and aunties and their nest eggs? Is this not a worthy cause, a decision that is human, decent and being seen as a caring organisation to do business with? Or maybe these FIs are so entrenched in their position as market leaders that there is no need to spend on goodwills or to cultivate trustworthiness from its customers, that the customers will surely go back to them for more business. No, no, this is not the proper way to do business. It will undermine our business integrity. We need to protect the snake oil sellers so that they will continue to do their business here. it will encourage more snake oil sellers to relocate here, a perfect place to sell snake oil. I am very sure that all those badly hit by the fiasco and badly treated by the FIs will swear never to do business with them anymore. Say whatever you like, GE has done a very human and decent thing, to benefit itself and also the customers. We need more financial institutions that are run in a more humanly ways, where the interest of the customers comes first.