New NKF - Spartan but safe
This is the headline in Today on the new NKF. The new CEO, Eunice Tay, has gone in for about a year and has changed the image from a lavish setup of a business and profit oriented organisation to one that looks more like a charity organisation, emphasing on the well being of its patients and on thrift. She cut, reduce, reuse and recycle, and even manages to remove more than 10 vehicles and freeing 5 floors of its HQ office space for rentals! How could so much space and vehicles be made available or not made available by the previous regime? The surprising result is that patients that were unmotivated, depressed and suicidal are now happier. And so were staff morale and a lower turnover. All the little empires and bickering of office politics were gone, including the lavish office of the CEO and the golden tap. I think the new NKF will gradually regain the confidence and trust of its donors, supporters and patients. Other public service organisations could learn a thing or two from the concept of 'Spartan but safe' and discard the golden tap philosophy to benefit the customers they are serving. No need to have first class or world class dreams if the customers cannot afford them.